Answers to (almost) All your questions

FAQ

What's so special about your camera straps?

The Leather! Of course, the production in Austria is something special as well, especially since we work exclusively by hand with traditional manufacturing techniques. Our unique selling point however is the leather. We've tested many different types of leather from different countries, to find the perfect leather for camera straps. Finally, we have opted for the leather from Germany, which is hot stuffed with wax through a special process. As a result, the leather is more resistant to moisture and gets an unique feel and look. Furthermore, it is Full-Grain Leather, the highest leather quality with the highest tissue density and therefore the highest possible robustness. 

On which camera do your straps fit?

Our camera straps are supplied with 2 split rings. They fit for almost all cameras and are easy to attach. In some (especially older) medium-format cameras, however, other fixtures were used. If you are not sure, just write us a message, we are happy to help.

How long will your camera straps last?

Our camera straps are made from the most durable leather, and with the greatest care. In this way, we make sure that the straps will last for many years. We can even say decades! If however in the course of time, a defect should arise, you can always write us at any time and we will repair it even after years of use.

Your products have a warranty?

Yes, we offer a lifetime warranty on the production! Should in some way your camera strap suffer a damage, just write us a message we will repair it with pleasure. Furthermore, we give all our products a satisfaction guarantee (see next question).

What is the satisfaction guarantee?

We want to manufacture products that you will enjoy for years to come. If your are not fully satisfied with your order, you can send it back within 14 days and we will refund you the full purchase price!

What load do your camera straps withstand?

We have tested all our camera straps up to 12kg, the straps can easily bear this weight. Probably even more, we just had no heavier Kettlebell : )

What is vegetable tanned leather?

Vegetable tanned leather is tanned with 100% natural tanning agents, such as birch or spruce bark. So the complete process is done without any toxic chemicals, which are used in chrome tanned leathers. You will find more informations about vegetable tanned leather [HERE].

What is Full Grain leather?

Full-Grain is the highest quality leather, due to its high tissue density it also hast the highest robustness. The surface is not sanded so that the natural leather structure stays visible. As a result, each product is unique, because each skin is unique. More information about Full-Grain Leather, you will find [HERE].

How do I care for my camera strap?

Your camera strap is made of waxed Full-Grain Leather. Thanks to the high fabric density, as well as the protective layer of wax, it requires less care than "normal" leather. However, if you notice that the leather feels dry to the touch [HERE] you will find a care guide.

What length is the right for me?

Our most popular length to wear your camera strap around the neck is 100cm. For cross-body carrying, we recommend a length of 115cm and above, depending on your size and stature. 

Where are your products made?

We manufacture all of our products ourselves in our Workshop in Styria (Austria). This is the only way we can guarantee you the best quality with no compromises.

Are custom orders possible?

Custom orders are no Problem! Whether you want a special length, design or personalization, almost everything is possible : ). Just write us a message with your wishes. [HERE].

How long does the production take?

Normally your order will be made and ready for shipping in 5-7 business days. Some "bestsellers" we also have in stock and can be shipped immediately. On special occasions like Christmas, it may take a little longer due to the high volume of orders. If this should be the case, you will be informed on our homepage.

Can I get my product personalized?

We are able to personalize your camera strap with initials, names, Instagram Accounts, etc. Just writes us a message before ordering [HERE].

How much are the shipping fees?

Shipping rates to Austria is: 3,90€ / Europe: 9,90€ / World: 19,90€.
You will find an exact overview [HERE].

Can I send my order back?

You changed your mind or you are not completely satisfied with your order?
No Problem, send it back to us within 14 days and we will refund you the full price of the purchase!

How long does shipping take?

The approximate delivery time (this can vary) is:
Austria: 1-2 Business days
Europe: 4-10 Business days
Worldwide: 7-15 Business days

How can I pay?

You can comfortably pay by following options:
– Credit Card (Mastercard, Visa, American Express)
– Bank transfer (EPS, Giropay)
– Paypal

In which countries do you ship?

We ship Worldwide! More information about our shipping [HERE].